Frequently asked questions

Reserved parking is located underneath the building for tenants. The surrounding surface lot is available for tenants and clients visiting businesses within Ironwood Square. Additional City of Rochester public ramps and metered street parking are a short walk away. An illustrated parking map is coming in a future update.

Building hours are Monday – Friday, 7:00 AM – 6:00 PM. Individual offices may keep their own hours. Authorized tenants have secure 24/7 after-hours access to their suites.

Authorized tenants have secure 24/7 after-hours access to their suites. Visitors should coordinate after-hours access directly with the office they are visiting. Contact management if you need access arranged.

Office suites are on Floors 2, 3, and 4. Odd-numbered suites face north and even-numbered suites face south, so after you exit the elevator, head toward that side of the floor. Look up your business in the tenant directory to confirm its suite and floor.

Restrooms are located at both the east and west ends of every office floor.

Suite 201 is The Hub on 3rd, a locally owned executive office community on the second floor. It has its own internal directory of offices — see the Directory or The Hub on 3rd page to find a specific office within it.

The elevator is located in the central lobby just inside the main entrance and serves all office floors (2–4). It is the primary accessible route between levels. The first floor is the main entrance and common area.

Standard deliveries are made to the main lobby entrance. Couriers can be directed to the specific suite. Larger freight deliveries should be coordinated in advance with management to schedule elevator use.

Yes. Ironwood Square offers accessible entry and elevator access to all occupied floors. If you have specific accessibility needs for a visit, contact management or the office you are visiting in advance.

Visit the Meeting Rooms page. The conference room at The Hub on 3rd can be booked online and is billed by the hour; additional meeting rooms for owners, tenants, and visitors are being added.

Yes. Suite and directory signage follows the building’s signage standards to keep a consistent, professional appearance. Submit signage requests to management for approval before installation.

Owners and their tenants can request additional keys or access fobs through management. Requests are processed during regular office hours.

Ironwood Square is professionally managed on behalf of its owners. For general questions, use the contact form on the Contact page or email management@slingshot-realestate.com.

Use the Maintenance Requests page to submit a request. For urgent issues affecting safety or building systems, call the management emergency line listed on the Contact page.

The quickest way is the contact form on the Contact page, or email management@slingshot-realestate.com. A phone line is reserved for building emergencies. Office hours are Monday–Friday, 8:00 AM – 5:00 PM.